FAQ

1. Why would I pay for points and miles consulting when there is so much free information out there?

There is no doubt the world is full of free points and miles information, and for many, self- learning is the best approach. However, for those looking to fast track their journey, our marketplace offers a host of benefits:

a. Personalized, Time-Saving Expertise

Free guides can serve as a great starting point, however, they aren’t tailored to your specific financial situation, travel goals, or existing points. If you don’t have the time or interest to become an expert or just need a jump-start, our goal is to match you with personalized guidance based on your circumstances. A good advisor can save you tons of time and money on your travel.

b. A Professional, Unbiased Partnership

Our consultants offer a professional, controlled relationship. Together, you set the timeline and requirements, and the consultant is incentivized to deliver on those specific needs. This paid relationship ensures you receive a high-quality service, a defined deliverable, and the commitment that comes with it.

c. Advice Focused Purely on Your Best Outcome

Our consultants are independent experts whose primary incentive is the best outcome for you, ensuring the advice you receive is unbiased.

d. Safety, Security, and Peace of Mind

Our controlled platform provides a layer of security and safety for transactions and communication for both parties. You can trust that the process is professional and secure from start to finish.

2. What if I can't find the specific help or service I'm looking for?

If you're not finding what you need, you can create your own request for service by using the "Customer Service Request" listing type. Follow the link below and select "Customer Service Request" from the dropdown. Enter the details of your request (the more information the better!) and post it.

You must be logged in to your account to post a listing.

For more detail on creating a "Customer Service Request" and the pricing structure, follow the link below and scroll to "Section VI. Creating a Customer Service Request Listing"

3. How do payments work?

Travel Rewards Consulting utilizes Stripe to process payments and to hold funds. No Stripe account is needed for customers. Simply pay using your card details within the marketplace.

Payment Process: After paying for a service or product, your card is charged right away. The funds are then held until you mark the product or service as "received" at which time they are released to the consultant. This ensures you are satisfied with your purchase.

4. What if I don't get what I ordered or have an issue with the service I received?

For dispute resolution, please contact support@travelrewardsconsulting.com